FAQ

1. What products does Dense Grower offer?

We offer fresh microgreens through subscription plans, premium Mongra saffron for retail and wholesale, wholesale microgreens, and selected saffron-based cosmetic products.

2. How does the microgreens subscription work?

Choose a subscription plan, complete your payment, and we will deliver fresh microgreens according to your selected delivery schedule.

3. If I subscribe in the middle of the 4-week cycle, when will my subscription begin?

Your subscription will begin with the next scheduled delivery week based on our fixed 4-week rotation. It does not start from Week 1. All deliveries follow the established weekly schedule to ensure consistent harvesting and delivery of fresh microgreens.

4. Can I pause or cancel my subscription?

No. Once your subscription plan has commenced, it cannot be paused, modified, or cancelled during the active subscription period.

5. Can I reschedule a delivery during my subscription?

No. Once the subscription delivery schedule has commenced, deliveries cannot be rescheduled during the active subscription period.

6. What happens if I miss my delivery?

If you are unavailable to receive your order or fail to collect it from the delivery agent, you must collect your order from the Dense Grower office. Missed deliveries are not eligible for refunds, replacements, or rescheduling.

7. How should I store microgreens?

Refrigerate your microgreens immediately after delivery and consume them within the recommended storage period to maintain freshness and quality.

8. Do you accept returns?

Microgreens cannot be returned due to their perishable nature. Returns for saffron and saffron-based cosmetic products are accepted only if the products are delivered damaged, defective, or incorrectly supplied, provided clear photographs and videos are submitted as proof.

9. How long does delivery take?

Estimated delivery timelines will be communicated when you place your order. Delivery times may vary depending on your location and other operational factors.

10. Do you deliver outside my city?

Currently, deliveries outside our service area are available only for wholesale orders. Please contact us to confirm delivery availability in your location.

11. Are your saffron products authentic?

Yes. We offer premium-quality Mongra saffron sourced with a strong focus on quality and authenticity.

12. How can I use microgreens in my meals?

Microgreens can be added to salads, sandwiches, wraps, soups, curries, omelettes, smoothies, rice dishes, pasta, and as a garnish for a variety of foods. For the best taste, texture, and nutritional value, they are recommended to be consumed fresh without cooking.

13. How can I use saffron in my meals?

Saffron can be used in milk, tea, coffee, desserts, sweets, biryanis, pulao, curries, soups, and other rice dishes. For the best flavour, aroma, and colour, soak a few strands in warm water or milk for 10–15 minutes before adding them to your dish.

14. What payment methods do you accept?

We accept payments through the payment methods available during checkout, including UPI, credit cards, debit cards, and net banking. Cash on Delivery (COD) is not available.

15. Can I place wholesale orders?

Yes. We accept wholesale orders for both microgreens and saffron. Please contact us for pricing, minimum order quantities, and wholesale business terms.